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Quality Mark Policies

 

Standard 3 - Terms of Engagement

 


At the end of a successful interview the teacher is given two copies of our Terms of Engagement/Employment for signature. All teachers must have signed and returned the Terms to us prior to their first assignment.

At interview stage we explain key terms such as arrangement for pay, holiday entitlement and termination arrangements. A copy of the signed and dated contract is retained on the teachers file and the original is retained by the teacher for their records.

The terms are compliant with the Employment Agencies Act 1973 and Conduct Regulations 2002 and the appropriateness of the contract is reviewed on a regular basis to ensure continued compliance. In the event of an amendment a revised copy is sent to the teacher.

Pension Arrangements

At present we do not offer a stakeholder pension scheme and we advise the teacher of this at interview.

 

 

Standard 4 - Referencing Policy

 


All teachers are required to provided details of at least two referees, one of whom must be their previous/current employer and ideally both who are able to comment directly on their performance in the education field. These are sought and obtained directly from the referee. Both referees must be senior to the teacher and be contactable at their place of work.

  • Written - We require both references to be in writing prior to placement
  • Verbal - Verbal references may be taken but written follow up is required. A teacher may be placed on the strength of one written and one verbal reference. If the referee fails to respond to our reference request we approach the teacher and ask for a third referee or for the teachers to prompt its return.
  • Open - Open references are accepted in addition to two written references. A teacher would not be placed on the strength of an open reference. If the referee is the teacher’s last employer we would approach them and ask them to verify the contents.
  • Character - If a teacher has been out of the workplace for some time and is unable to provide professional referees, with the permission of the client we will place on the strength of these. Particular care is taken to obtain detailed feedback and if possible we request to observe the teacher in the classroom.

The consultants review all references to ensure they are satisfied with the comments. Should a consultant require any further information or clarification on an issue raised by the referee they will contact them directly. If we are not entirely satisfied with the contents of a reference but are confident of the teacher’s ability we would ask the teacher for a further two referees.

  • Where the address given for a reference is to a private home (e.g. the referee is a retired head or employer), the office manager will seek to confirm the referee’s identity. This is usually done by contacting the school/organisation where the referee last worked.

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Standard 5 - Recruitment, Selection & Vetting Policy for Overseas Teachers

 

 


 

Standard 6 - Feedback Policy


It is important to ensure that our teachers are of the highest quality, suit the needs of our clients and are appropriately placed. Teachers are subject to performance checks on varying levels and we make every effort to obtain feedback on all teachers for all assignments and this is collected in both written and verbal format.

In addition to securing feedback from the client we also ask the teacher to confirm that they are happy with the assignment and wish to continue. We need to ensure that the teacher has a full understanding of what is expected of them and that they are being given clear instructions by the school.

  • Daily supply. At the end of the day a consultant will telephone the school to find out if they were happy with the teacher’s performance and if the assignment is to be extended. Comments are recorded on Recruit (our database).
  • Short-term supply.
    Supply for more than two days but less than a week. Verbal feedback will be sought at the end of the first day and again on the last day.

    Supply for more than a week but less than a month. Verbal feedback will be sought at the end of the first day to ensure that the client is happy to continue with the arrangement. This is followed up by a written request at the end of the assignment.

  • Long-term supply.
    If the assignment is for one term or less verbal feedback will be sought at the end of the first day, fortnightly, and a written request at the end of the assignment.

If the assignment is for more than a term verbal feedback will be sought at the end of the first day. A final request for feedback will be sent at the end of the assignment.

All feedback is placed on the teacher’s personal file and retained on the computer.

If the client fails to return a written request form within one week of the assignment then a consultant will telephone and request verbal feedback. Every effort is made to obtain feedback and our clients are made aware of the importance of this via our policy document.

NB Please detail how you make the client aware of this

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